Privacy policy

At reviona (referred to as the “Site” or “we”), we are committed to protecting your privacy. This policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, any information that can uniquely identify an individual (including the details below) is referred to as “Personal Information.” See the list below for more details on what we collect and why.

Device Information

  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To accurately load the Site for you and to perform analytics on Site usage for optimization.
  • Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels when you access the Site.
  • Disclosure for a business purpose: Shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Purpose of collection: To provide products or services, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen for potential risk or fraud, and, when in line with your preferences, provide product or service information and offers.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor Shopify.

Customer Support Information

  • Examples of Personal Information collected: Email address, name.
  • Purpose of collection: To provide customer support.
  • Source of collection: Collected directly from you.

Text Marketing Terms and Conditions

We value your privacy and the information you consent to share as part of our SMS marketing service. This information allows us to send you text notifications, including order updates and abandoned checkout reminders, as well as marketing offers and transactional texts (such as requests for reviews).

Our website uses cookies to track items in your shopping cart, including when you abandon checkout. This data helps us determine when to send cart reminder messages via SMS.

By using our service, you agree to our Messaging Terms and Messaging Privacy Policy.

Minors

The Site is not intended for individuals under the age of [AGE]. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us at [EMAIL] to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services and fulfill contracts with you. For example:

  • We use Shopify to power our online store. Learn more about how Shopify handles your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with legal obligations, such as responding to subpoenas, search warrants, or protecting our rights.

Behavioural Advertising

We use your Personal Information to deliver targeted advertisements and marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to better understand how our customers interact with the Site. Learn more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We may share information about your use of the Site, purchases, and interactions with our ads on other websites with advertising partners. Some of this data may be collected directly, while other times it is done using cookies or similar technologies.

To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, fulfilling orders, and keeping you updated on new products, services, and offers.

Lawful Basis

For residents of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of a contract between you and the Site;
  • Compliance with legal obligations;
  • Protection of your vital interests;
  • Tasks carried out in the public interest;
  • For our legitimate interests, as long as they do not override your fundamental rights.

Retention

We retain your Personal Information for our records unless you request its deletion. For more information on your right to erasure, refer to the “Your Rights” section below.

Automated Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, where it has a legal or significant impact on you.

We do not engage in fully automated decision-making that has a legal or significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud. This includes:

  • Temporary denylisting of IP addresses associated with repeated failed transactions. This denylist persists for a few hours.
  • Temporary denylisting of credit cards associated with denylisted IP addresses. This denylist persists for a few days.

Selling Personal Information

As defined by the California Consumer Privacy Act (CCPA), our Site sells Personal Information.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, transfer it to a new service, and request corrections, updates, or deletion of this information. To exercise these rights, please contact us at [EMAIL].

Your Personal Information will be initially processed in Ireland and then transferred outside Europe, including to Canada and the United States, for storage and further processing. For more details on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), request its transfer to a new service, and request corrections, updates, or deletion of your Personal Information. To exercise these rights, please contact us at [EMAIL].

You may also appoint an authorized agent to submit these requests on your behalf by contacting us at [EMAIL].

Cookies

A cookie is a small data file that is downloaded to your device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media cookies, to improve your browsing experience and provide our services.

Cookies allow the Site to remember your preferences, such as login details or region selection, so you don’t have to re-enter this information on every visit. They also help track how visitors use the Site, whether they are new or returning users.

We use cookies for various purposes, including:

  • Necessary cookies for Site functionality: (e.g., _ab for access to admin, _secure_session_id for navigation, cart for shopping cart usage).
  • Analytics and reporting cookies: (e.g., _landing_page for tracking landing pages, _s for Shopify analytics).

The duration of time that cookies remain on your device depends on whether they are “persistent” or “session” cookies. Session cookies expire when you stop browsing, while persistent cookies expire between 30 minutes to two years after download.

You can control cookie settings through your browser, but note that blocking or deleting cookies may negatively affect your user experience. To manage cookies and learn more, visit www.allaboutcookies.org.

Do Not Track

Please note that there is no consistent industry understanding of how to respond to “Do Not Track” signals, so we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or to make a complaint, please contact us at hello@reviona.com.